refunds and returns policies

Refunds \ Returns

Refunds \ Returns

Regrettably, once Products have been delivered to you and any statutory cooling off period has expired, no Products will be accepted for return other than (i) in our absolute discretion or (ii) where such Products are damaged or defective.

Damages and Issues

Every effort will be made to ensure that the Products that you have ordered arrive undamaged and without defect.  If the Products are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately, which will be provided by the Levines delivery team. If such damage or defect is discovered after delivery, you must contact Levines within three days of delivery of the Product or, in the event of a latent defect, within three days of the date upon which you discovered the defect.

Upon receipt of notification of alleged damage or defect from you, Levines will arrange to inspect the Product concerned. You must not make any use of it, not make any alteration to it nor return it or arrange for its return before Levines have been provided with the opportunity to inspect and investigate.  If upon inspection Levines agree that the item is damaged or defective and Levines is unable to repair the item to manufacturing standards, we will arrange for collection of the item and we will then contact you to arrange delivery of a replacement item to you as soon as replacement stock is available and/or offer you a full refund (including delivery charges). We are only able to hold such replacement stock for a reasonable period and reserve the right to levy a restocking charge in circumstances where you are unable or unwilling to accept such delivery within a reasonable time.

If as a result of an inspection, Levines determine that they have no legal liability in respect of the matters complained of, then they reserve the right to levy the standard call out charge and to reject any claim in respect of alleged damaged or defective Products.

Exceptions / Non-returnable items

Once unwrapped, beds/divans with mattresses and mattresses are excluded from Levines Furnture’s returns policy for health and hygiene reasons. Regrettably self-assembly and flat pack furniture cannot be accepted for return once assembly is partly or fully completed unless the Product is proved to be defective.

Product information

Please note the following Product information which forms part of the Levines Returns Policy:

Surface fillings of mattresses may flatten. This is called dipping or settlement and is normal with use. A mattress may feel different to how it felt in-store. We would advise customers that the mattress is new or can feel firmer due to being wrapped up tightly for a secure delivery. This firmness should quickly ease out to the tension order. If you have any questions regarding your mattress tension upon delivery, please contact our Customer Services team

Furniture manufactured from natural or reclaimed materials (e.g. leather, wood and marble) will all have an individual appearance and may have a slight variance in colour and texture. A perfect match to the furniture on display on the Website cannot be guaranteed and a reasonable tolerance level will be applied. Each re-claimed timber furniture product is unique. This adds to the individuality and character of each item manufactured. Whilst a product can be returned, Levines reserves the right to retain the delivery charge.

Leather furniture will display natural characteristics such as scarring and variations in grain. In the cases of semi-aniline and aniline leathers, there will also be colour variations.

Solid wood furniture will display a variation in grain, knots and there may also be colour variation.

Marble furniture will display veining and there may also be colour variation.

Levines operate a continuous policy of Product improvement and Levines therefore reserve the right to vary the specification of any Product from that displayed on the Website, provided that the overall quality of the Product shall remain unaltered.